Refund Policy

Our Refund Policy

Our service fee covers the work of placing a real reservation hold with the airline on your behalf. Once a PNR code has been successfully issued and delivered to you, the service fee is non-refundable.

When We Issue Full Refunds

A full refund will be issued in the following circumstances:

• We are unable to secure a hold for your requested flight
• A technical error prevents your PNR from being delivered
• Your payment was charged but no order was created due to a system error

Hold Expiry

The hold duration is set by the airline and is typically 24–72 hours. Hold expiry is not grounds for a refund, as the service (issuing the PNR) has been completed. We clearly communicate the hold expiry time in your confirmation email before you complete payment.

How to Request a Refund

To request a refund, contact us at [email protected] with your order number. We aim to respond within 24 hours.